Order confirmation and hub inventory
OperationsHQ · Hub5 min read3 Steps
How the phone order-confirmation queue works before delivery, and how merchant products are tied to real stock inside each sorting hub.
When confirmation is enabled for your company, new parcels enter a 'Pending confirmation' queue. Staff call the recipient and pick a decision — Confirmed, Unreachable, or Cancelled — before the parcel ever leaves the warehouse.
Unconfirmed parcels never enter a delivery run, saving driver time.
Only three outcomes: Confirmed moves the parcel on its normal path, Unreachable gets a follow-up call later, and Cancelled closes the parcel before any delivery cost is incurred.
The decision log automatically records the staff member and timestamp.
From the Inventory screen, link a merchant product to real quantity at a given hub. Every movement — restock, reserve on confirmation, fulfill on delivery, or release back to stock — is kept in a permanent movement log.
