Product guides
Learn the platform step by step.
Illustrated walkthroughs from inside Hezmy: parcels, pickups, tracking, money, and staff — in Arabic and English.
Everyone6 min read
Platform overview
How Hezmy works: roles, parcel lifecycle, and money flow.
Merchant · HQ · Hub5 min read
Create a parcel
Add a single parcel from the New parcel form.
Merchant · HQ · Hub4 min read
Add many parcels at once
Import a batch of parcels from one spreadsheet file.
Merchant · Hub5 min read
Prepare and confirm orders
From draft to ready for approval and pickup.
Warehouse · Hub4 min read
Receive parcels at the warehouse
Confirm pickup receipt and move parcels into the hub.
Everyone5 min read
Track delivery and routes
Follow parcels in ops and on the public tracking page.
HQ · Hub · Merchant7 min read
Track payments and collections
Hub cash, staff settlements, and the merchant wallet.
Warehouse · Hub · Driver4 min read
Track returned parcels
From a failed attempt to return in transit, then returned.
HQ · Hub4 min read
Add staff accounts
Invite staff, pick a role, and scope them to a hub.
Merchant · Hub · Driver · Warehouse8 min read
Request a parcel pickup
From company policy to warehouse receipt and ledger.
HQ · Hub · Merchant5 min read
Printing and labels
Label branding, role permissions, and batch print.
Merchant · HQ3 min read
Merchant product catalog
Reusable products when creating parcels.