Track returned parcels

How operations handle returns: settlement, warehouse return, and status tracking.

After a failed delivery attempt

The driver records a failed attempt with a reason. The parcel may retry or enter the return path per company policy.

On the route page warehouse staff confirm parcels returned after custody settlement. Status moves to return in transit, then returned.

Filter the parcels list by return statuses to follow the batch quickly.

The merchant sees the returned parcel in their list and can arrange return pickup or reshipment with the company.