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Operations06

Track delivery and routes

Hezmy

OperationsEveryone5 min read4 Steps

Track delivery and routes

How teams follow delivery via parcels and routes, and how recipients track publicly.

Parcel list filters

On Parcels use status, wilaya, and tracking search. Statuses like Out for delivery and Failed attempt show where the parcel stands.

01Parcel list filters

Delivery routes

From Routes the hub opens a route, adds parcels, and assigns the last-mile driver. Print the route sheet when print permissions allow.

02Delivery routes

Parcel detail page

Every status transition appears on the timeline with who and when. Drivers mark delivered or a failed attempt with a reason.

03Parcel detail page

Public tracking for customers

Recipients use the public tracking page with the same statuses, without exposing internal company data.

04Public tracking for customers

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